Notation regarding Specified Commercial Transactions Law

Sales company name franky Co., Ltd.
Chief operations officer Satoshi Watanabe
Location
150-0041 
Bansho Building 1F, 1-9-10 Jinnan, Shibuya-ku, Tokyo
phone number
03-5422-3887
email address support@windandsea.jp
Sales URL
https://windandsea.jp/
Payment method
Credit card payment, cash on delivery (shipping within Japan only)
Other than product price
Required amount

[Shipping within Japan]

Consumption tax, shipping fee, cash on delivery fee

Shipping fee:
Ibaraki, Tochigi, Gunma, Saitama, Chiba, Tokyo, Kanagawa, Yamanashi: 590 yen
Niigata, Toyama, Ishikawa, Fukui, Nagano, Gifu, Shizuoka, Aichi, Mie, Shiga, Kyoto, Osaka, Hyogo, Nara, Wakayama: 630 yen
Aomori, Iwate, Miyagi, Akita, Yamagata, Fukushima, Tottori, Shimane, Okayama, Hiroshima, Yamaguchi, Tokushima, Kagawa, Ehime, Kochi: 640 yen
Hokkaido, Fukuoka, Saga, Nagasaki, Kumamoto, Oita, Miyazaki, Kagoshima: 670 yen
Okinawa: 2,190 yen 

Cash on delivery fee:
330 yen

[Shipping to overseas]

EMS (International Speed Mail)

Shipping charges vary depending on the delivery area and the total weight of the products and packaging materials ordered. At checkout, the total weight of the product will be automatically calculated and you will be able to confirm the final shipping charge.
*Customs duties are not included and may be charged upon receipt.
*All product weights are actual measurements.

Please check the link below for details on shipping costs for each country. https://www.post.japanpost.jp/int/charge/list/ems_all_en.htmll
Product delivery time
Shipping within Japan will be delivered within 7 days of placing your order.
If there is a delay, we will notify you by email.
Product delivery method
Delivery by transportation company after arrangement by us
Returns, exchanges, cancellations, etc.

We cannot accept returns, returns, or exchanges.

However, products will be returned or exchanged only in the following cases.

1. The product, contents, and quantity of your order are incorrect.
2. The product was defective (damaged, scratched, soiled)

If the above applies to you, please contact us within 7 days after receiving the item. If you return a product after it has been used, we may not be able to accept the return even if there is an error in the product contents.

After you contact us, we will check whether a replacement product is available and whether there are any problems with the replacement product. Once we receive your item back, we will check for any defects and send you a replacement item.

*Depending on the product, there may be slight differences between the numbers and the actual dimensions.

*Inquiries regarding product returns and exchanges will be accepted via email.

*Once the sales contract is established, we cannot accept cancellations of orders due to the customer's convenience.

*If you select cash on delivery for overseas shipping, your order will be canceled regardless of the contents.
Information on purchase restrictions
If we determine that the order is for resale or fraudulent, such as multiple orders exceeding the limit for the same product number or orders created by creating multiple accounts for the same shipping address, we may change the order details or cancel the order.
Expression and products
Notes regarding
There are individual differences in the expression and reproducibility shown in this product.
We do not necessarily guarantee profits or effects.