faq

We apologize for the inconvenience, butInquiry formPlease provide more details

Pre-release information is posted on the schedule below. Please check there
Official Instagram: Every Thursday
Official website: Every Friday

As a general rule, we do not accept cancellations, returns, or exchanges due to the customer's convenience after the order has been confirmed.
For more information, please see [Terms of Use Article 7Please refer to ].

As a general rule, we do not accept cancellations, returns, or exchanges due to the customer's convenience after the order has been confirmed.

However, we will consider returning or exchanging the product only in the following cases.
1. If there is a difference in the design, quantity, etc. of the product you ordered and the product you actually received.
2. If the product is defective (damaged, scratched, soiled)
*Products that are contacted within 7 days of receiving the product are eligible.
*Defects in 2. will be determined by the manufacturer.

For more information, please see [Terms of Use Article 7Please refer to ].

As a general rule, we do not accept cancellations, returns, or exchanges due to the customer's convenience after the order has been confirmed.

However, we will consider returning or exchanging the product only in the following cases.
1. If there is a difference in the design, quantity, etc. of the product you ordered and the product you actually received.
2. If the product is defective (damaged, scratched, soiled)
*Products that are contacted within 7 days of receiving the product are eligible.
*Defects in 2. will be determined by the manufacturer.

For more information, please see [Terms of Use Article 7Please refer to ].

Inquiry formWe will issue it at . Please let us know your order number, addressee, and proviso.

Please check the email sent at the time of purchase or My Page. Click here for the login screen

Standard items will be shipped within 2 to 5 business days (excluding weekends and holidays)

For reserved/ordered products, please check the shipping time on the product page.

Inquiry formWe will accept changes.
・Order number
・Email address when ordering
・Change of address, phone number, and name
Please let us know about the above.

We are unable to provide gift wrapping or gift wrapping, except for products eligible for gifts.

Before shipping: Please contact us using the inquiry form.
After shipping: Please refer to the Japan Post slip number listed in the shipping completion email.

We apologize, but we are unable to ship all orders together.

We apologize, but we are unable to ship orders separately.

It will be delivered by Japan Post.
After shipping, a shipping completion email will be sent to the email address you registered.

Inquiry formFrom
・Current email address
・New email address
Please let us know