Legal notice

Sales company name franky Co., Ltd.
Operational control
person in charge
Satoshi Watanabe
Location
150-0041
Bansho Building 1F, 1-9-10 Jinnan, Shibuya-ku, Tokyo
phone number
03-5422-3887
email address support@windandsea.jp
Sales URL https://windandsea.jp/
payment
method
Credit card payment, cash on delivery (shipping within Japan only)

Other than product price
Required amount

[Shipping within Japan]

Consumption tax, shipping fee, cash on delivery fee


Shipping fee:
Kanto/Hokushinetsu/Chubu 660 yen
Tohoku/Kansai 770 yen
China/Shikoku 880 yen
Kyushu/Hokkaido 990 yen
Okinawa 1,320 yen

Cash on delivery fee:
330 yen

[Shipping to overseas]

shipping fee

Shipping charges vary depending on the delivery area and the total weight of the products and packaging materials ordered.At checkout, you can automatically calculate the total weight or volumetric weight of the product and confirm the final shipping fee.
*Customs duties are not included and may be charged upon receipt.
*All product weights are actual measurements.

Please check the link below for details on each shipping fee.
・(ASIA)
 
https://www.post.japanpost.jp/int/charge/list/ems_all_en.html

・(Canada / Europe / Oceania
https://www.post.japanpost.jp/int/2021fee_change/ems_en.html

(United states
https://assets.ups.com/adobe/assets/urn:aaid:aem:7830c87e-7133-45df-9be9-957b9419d76f/original/as/service-guide-jp-ja.pdf

Product delivery time Shipping within Japan will be delivered within 7 days of placing your order.
If there is a delay, we will notify you by email.
Product delivery method Delivery by transportation company after arrangement by us
Returns, exchanges, cancellations, etc.

We cannot accept returns, returns, or exchanges.

However, products will be returned or exchanged only in the following cases.

1. The product, contents, and quantity of your order are incorrect.
2. The product was defective (damaged, scratched, soiled)

If the above applies to you, please contact us within 7 days after receiving the item. If you return a product after it has been used, we may not be able to accept the return even if there is an error in the product contents.

After contacting us, we will check whether a replacement product is available and whether there are any problems with the replacement product. Once we receive your item back, we will check for any defects and send you a replacement item.

*Depending on the product, there may be slight differences between the numbers and the actual dimensions.

*Inquiries regarding product returns and exchanges will be accepted via email.

*Once the sales contract is established, we cannot accept cancellations of orders due to the customer's convenience.

*If you select cash on delivery for overseas shipping, your order will be canceled regardless of the contents.


Information on purchase restrictions
If we determine that the order is for resale or fraudulent, such as multiple orders exceeding the limit for the same product number or orders created by creating multiple accounts for the same shipping address, we may change the order details or cancel the order.
Expression and products
Notes regarding
There are individual differences in the expression and reproducibility shown in this product.
We do not necessarily guarantee profits or effects.